To Our Dearest Customers:
If there is a quality problem, you should arrange an appointment to have your nails fixed within seven days for gel polish/dipping services and three days for other nails services after your initial service date.
If you get regular polish, we do not accept repolish for your nails after you walk out the salon.
For extra/ super long Nails, we do not guarantee if they are broken, chipped, or starting to lift.
We do not accept redo appointments after seven/three days of your initial services.
The redo policy does not cover a change in service or color.
We do not offer refunds for any services or products.
Right to Refuse Service
We reserve the right to refuse service to any guest for improper conduct, tardiness, no shows, or any other situation we deem inappropriate.
We understand that sometimes you must take calls while in the salon. We ask that you please set cell phones to low volume. Communication via FaceTime (or the like), or speaker phone is not permitted to preserve guest experience and privacy.
We understand how challenging it is finding time to spend on yourself. We also understand that your “me time” does not always align with your appointments. However, our policy strictly prohibits unsupervised children in the salon. In the event you must bring a young child into the salon, please provide proper supervision for them in the form of an additional caretaker.
In the event your child becomes unruly, cries excessively or disrupts the other clients in the salon, we reserve the right to ask you and your child to leave. This policy helps ensure that all guests enjoy a relaxing salon experience.
We are not responsible or liable for any lost, damaged or stolen items.
Late Arrivals & Cancellations
We understand that sometimes extraordinary circumstances are unavoidable and you may need to change your schedule. We kindly ask that you give us 24 hour’s notice if you cancel your appointment. Due to scheduling commitments to other clients’ schedules, we may need to reschedule any appointment for which you are more than 10 minutes late.
Products/ Gift Cards
There are no returns or exchanges of products purchased. Gift cards are not returnable or refundable for cash.
We accept the following payment methods: cash, Visa, Master Card
LUXE Nails & Spa policies is a general description of many important policies of our salon, and that it is not intended to be an exhaustive listing of all such policies or procedures. Customers understands LUXE meni-pedi reserves the right to make changes to the policies, procedures and practices described above.